Thank you for choosing Pistachio Choco. We are dedicated to providing a seamless and efficient delivery experience for our customers. Please read our Delivery Policy to understand how deliveries are handled when using third-party services.
Delivery Partners
Pistachio Chocoutilizes third-party delivery services to fulfill our orders. These partners play a crucial role in ensuring the timely and secure delivery of our products to your doorstep.
Delivery Zones and Timeframes
Delivery Zones
We currently offer delivery services within specified zones. To check if your location is within our delivery zone, please enter your address during the checkout process.
Delivery Timeframes
Delivery timeframes may vary depending on factors such as location, order volume, and the policies of the third-party delivery service. Estimated delivery times will be provided during the checkout process.
Order Tracking
Tracking Information
Once your order is dispatched, you will receive an email or SMS containing tracking information. This information allows you to monitor the progress of your delivery in real-time.
Communication with Delivery Partners
In the event of any issues or concerns regarding your delivery, please contact the third-party delivery service directly using the provided tracking information. For additional assistance, you can also reach out to our Customer Service team at sales@pistachiochoco.ca.
Delivery Charges
Delivery charges are calculated based on factors such as location and the size of the order. The applicable delivery charges will be displayed during the checkout process. Please review and confirm these charges before completing your purchase.
Delivery Confirmation
Once your order is successfully delivered, you will receive a confirmation notification. If you are not available to receive the delivery, the third-party service may leave the package in a secure location or make additional attempts as per their policies.
Issues with Delivery
If you encounter any issues with the delivery of your order, please contact our Customer Service team at +1 (514) 262-4484. We will work with the third-party delivery service to resolve the issue promptly.
Changes to Delivery Policy
Pistachio Choco reserves the right to update or modify our Delivery Policy at any time. Please check our website for the latest information.
Need help?
If you have any questions about our Delivery Policy, please contact us at sales@pistachiochoco.ca.
